Frequently Asked Questions (FAQs)

Welcome to the Cav Cay FAQ page! Here you'll find answers to common questions about our 100% natural rum cakes, ordering, shipping, and more. If you can't find what you're looking for, please feel free to contact us at Cavcayfinerumcakes@gmail.com.

 

Product Information

 

Q: What ingredients do you use in your rum cakes?

- Our rum cakes are made with 100% natural ingredients, including premium rum, fresh eggs, butter, flour, sugar, and a blend of natural flavors and spices. We do not use any artificial preservatives, colors, or flavors.

Q: Are your rum cakes suitable for people with dietary restrictions?

- Our rum cakes contain gluten, dairy, and eggs. We currently do not offer gluten-free, dairy-free, or vegan options.

Q: How should I store my rum cake?

 -Our rum cakes should be stored best in a Freezer. They can be kept at room temperature for up to two weeks or refrigerated for up to a month. For longer storage, you can freeze them for up to three months.

Q: Can I order a custom rum cake?

- We currently do not offer custom flavors or designs, but we’re always open to suggestions! Please contact us if you have any special requests, and we’ll do our best to accommodate them in the future.

 

Ordering and Payment

 

Q: How do I place an order?

- You can place an order through our website. Simply select the rum cake(s) you want, add them to your cart, and proceed to checkout.

Q: What payment methods do you accept?

-We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal.

Q: Can I change or cancel my order?

-If you need to change or cancel your order, please contact us within 24 hours of placing your order at support@cavcay.com.

 

Shipping

Q: How long does it take to process and ship my order?

A: Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, depending on your location. Expedited shipping options are available at checkout.

Q: How much does shipping cost?

A: Shipping costs are calculated at checkout based on your order size and destination.

Q: Can I track my order?

A: Yes, once your order has shipped, you will receive an email with your tracking number and a link to track your package.

 

Returns and Refunds

Q: What is your return policy?

A: We strive for 100% customer satisfaction. If you are not happy with your purchase, please contact us within 7 days of receiving your order to initiate a return or exchange. For more details, please refer to our Return Policy.

Q: My order arrived damaged. What should I do?

A: We’re sorry to hear that! Please contact us immediately at support@cavcay.com with your order number and photos of the damaged item. We will arrange for a replacement or refund as soon as possible.

General

Q: How can I contact Cav Cay?

A: You can reach us by email at cavcayfinerumcakes@gmail.com or through our Contact Us page.

Q: Do you offer gift options?

A: Yes, you can select a gift option at checkout. We offer beautiful gift packaging and can include a personalized message with your order.

Thank you for choosing Cav Cay! We’re here to make your experience as delightful as our rum cakes. If you have any other questions, don’t hesitate to reach out.